Order → Earn Points → Get Exclusive Rewards/Gifts*
- Order directly on the MyBlueRoom App
- Get FREE* delivery to your doorstep
- Pay directly through the App
- Get Rewarded – 10 points for every KES 100/- spent
- Get a surprise Gift* on your birthday
- In App specials
- and many more exciting benefits!
Click here to read all terms and conditions in detail. You must agree to all our terms and conditions listed here in order to use the MyBlueRoom App and participate in the BR Points program. If you do not agree to the terms and conditions, please do not download the MyBlueRoom App and/or register for BR Points.
Frequently Asked Questions (FAQs)
Please follow this to ensure your points are credited to your account:
1. Show your QR code to our servers before ordering.
2. Order from the MyBlueRoom App (points automatically given - no need to show QR code).
* Points are given when you complete your order. Kindly ensure that you have received your points for your purchase before you leave the restaurant. We will not be able to assist to recover points at a later date.
1. Show your QR code to our servers before ordering.
2. Order from the MyBlueRoom App (points automatically given - no need to show QR code).
* Points are given when you complete your order. Kindly ensure that you have received your points for your purchase before you leave the restaurant. We will not be able to assist to recover points at a later date.
1. Choose the reward you want to redeem from the MyBlueRoom App. Click Redeem*.
2. Follow the onscreen instructions.
3. Important: Please ensure you inform your server the above BEFORE placing your order.
4. You can only redeem one reward per bill per day.
* Rewards can be redeemed subject to availability. If stock is not available, you cannot redeem the item/reward.
* Minimum purchase may be required to redeem a reward
2. Follow the onscreen instructions.
3. Important: Please ensure you inform your server the above BEFORE placing your order.
4. You can only redeem one reward per bill per day.
* Rewards can be redeemed subject to availability. If stock is not available, you cannot redeem the item/reward.
* Minimum purchase may be required to redeem a reward
If you choose "redeem reward" on the app, and your reward or welcome gift was not added to your bill, your points may be deducted and the reward may be removed from your account. However, after 24 hours, your points will automatically be refunded and/or the reward will be added back to your account. You will not be able to redeem the reward until it re-appears in your account after 24 hours. So you will have to wait for the reward to appear again in your account in order to redeem it.
Refer a friend to download the App and earn 100 bonus points!
Note: make sure that the referred person enters your promo code when opening the app the 1st time. You will not receive any bonus points if they do not enter your specific promo code.
You will get your bonus points only after they make their first order through the app.
Note: make sure that the referred person enters your promo code when opening the app the 1st time. You will not receive any bonus points if they do not enter your specific promo code.
You will get your bonus points only after they make their first order through the app.
You can see your points balance on your MyBlueRoomApp.
Yes. If you do not make a purchase within 6 months, all your points expire and your balance goes to zero. Your account may be closed as well.
Unfortunately, no. It is your responsibility to ensure that you provide us with your digital card BEFORE YOU PLACE YOUR ORDER in order to earn points and also your responsibility to verify that your points are updated before you leave the restaurant. If you forget to do so, we cannot credit your account with points on a later date or time.
Just download & install the MyBlueRoom App again from the Apple Store or Google Playstore. Swipe left to right and choose help from the menu. Then choose "I want to transfer my points to my new phone" and follow the instructions.
Yes you can!
1. If you order through the MyBlueRoom App, points are automatically added
2. If you phone in your order, just give us your Points code on the phone and you will earn the points.
3. If you order from the Web, just use the same app credentials and your points will be added to your account automatically.
1. If you order through the MyBlueRoom App, points are automatically added
2. If you phone in your order, just give us your Points code on the phone and you will earn the points.
3. If you order from the Web, just use the same app credentials and your points will be added to your account automatically.
Yes. You can earn and redeem points on 4 of our locations: Haile Selassie Rd, Likoni Mall, Nkrumah Avenue Ave, Jomo Kenyatta Ave - subject to availability of items/rewards.
You need to download the MyBlueRoom App on a compatible Android or IOS (Apple) smart phone in order to participate in the BR Points program. You cannot participate in the program if you do not have a compatible phone.
1. You get a welcome gift* when you first sign up on the MyBlueRoom App.
2. We will send you a surprise gift* on your birthday.
* Note: A minimum purchase is required to get your free gift/reward.
2. We will send you a surprise gift* on your birthday.
* Note: A minimum purchase is required to get your free gift/reward.
As per our communication, you can no longer earn or redeem points on the old BR Rewards program (before Feb 2024). You can now only earn points by downloading the new MyBlueRoom App. All points in the old program expired on 29th Feb 2024.
*Terms and conditions apply. Minimum order amount applies.
