Effective Date: 21st January, 2024
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE MY BLUE ROOM APP (also referred to below as BR POINTS or BRREWARDS) LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE.
By participating in the BRRewards Program, you agree to all the terms listed here and on our website. If you do not see value to this program or if you do not agree to these terms, you are still welcome to dine with us, but please do not enroll in or participate in the BRRewards Program.
1. APPLICABILITY OF TERMS
These Terms of Use apply to your access to, and participation in, the BR Points Loyalty Program (“BRRewards”) which is operated by Mombasa Blue Room Limited or its respective subsidiaries, licensees and affiliated companies in Kenya. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Blue Room and other participating retailers, for other products and services.
2. CHANGES TO THE PROGRAM AND TERMS
Unless otherwise required by law, Blue Room reserves the right to change, modify and/or eliminate BRRewards and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to BRRewards in accordance with this provision in its sole discretion. In the event these Terms of Use are amended, we will post the amended terms and conditions on our website. If the amendment entails an increase in your obligations or a reduction in our obligations, you may refuse the amendment and rescind, or cancel your participation in BRRewards without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than thirty (30) days after the amendment comes into force, at the address or email address indicated in the notice. Your continued participation in BRRewards following any applicable notice period confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to BRRewards. If you do not agree to the Terms of Use, you must stop participating in BRRewards.
3. ELIGIBILITY
The BRRewards program is intended for personal use only. Commercial use is prohibited. This program is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and the age of majority in your jurisdiction of residence, you may only use BRRewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
5. PURPOSE OF THE PROGRAM
BRRewards is one way in which Blue Room endeavors to reward and thank loyal customers for patronizing their business. Members of BRRewards are able to earn and accumulate “Points” that can be redeemed for BRRewards benefits, also known as “Rewards,” at participating Blue Room locations in Kenya.
5. JOINING BR REWARDS
i. Enrolling in BRRewards and beginning to accumulate Points is easy. Visit https://www.blueroom.co.ke/br-rewards, download the app on Google’s playstore or Apple’s Appstore and register.
ii. The registration process may require that you provide the following information: username, password, email address (required in order to receive all eligible Rewards), physical address, telephone number, birthday, name, and marketing preferences.
6. EARNING POINTS
i. The benefits that are available to you through BRRewards are based on the number of “Points” that you earn. You can earn Points by making qualify-able purchases at participating locations.
ii. Earn 10 points for every KES 100 you spend.
iii. To earn or redeem points, you are required to physically present your digital card on your phone for scanning.
iv. If you do not make a purchase within 6 months, all your points expire.
v. Always check your My Blue Room App before you leave to ensure your points have been awarded. If points expected are not reflected on your My Blue Room App, please inform your server immediately before you leave the premises.
vi. It is your responsibility to ensure that you provide us with your digital card before your bill is cashed out, in order to earn points. If you forget to do so or if our server forgets, we cannot credit your account with points on a later date or time.
vii. Points will not be awarded for orders placed on 3rd party ordering platforms such as, but not limited, to Glovo, Uber Eats, Bolt and so on.
viii. Points will not be awarded for Wholesale, corporate or customers who have any credit facilities with Blue Room or to customers who enjoy special pricing or discounts.
ix. Points will only be awarded when payment is received on the same day as the order delivered. Points will not be awarded on late payment.
7. REDEEMING POINTS
i. You may redeem points once a day only. You can redeem points and get discounts for eligible menu items (some restrictions may apply)
ii. To earn or redeem points, you are required to present your digital card on your phone for scanning.
iii. It is your responsibility to ensure that you provide us with your digital card before your receipt is printed and bill is cashed out, in order to redeem points for discount. If you forget to do so, we cannot process a points discount on a later date or time.
iv. Points may not be processed for discount for orders placed on 3rd party ordering platforms such as, but not limited, to Glovo, Uber Eats, Bolt and so on.
v. Points cannot be redeemed for Wholesale, corporate or customers who have any credit facilities with Blue Room or to customers who enjoy special pricing or discounts.
8. GENERAL CONDITIONS
i. No Cash Value
Points and Rewards accumulated under the BRRewards program are promotional in nature and have no cash value. They cannot be exchanged or redeemed for cash, credit, or any other form of monetary compensation. Minimums may apply for redemption, and members are responsible for any applicable taxes, delivery charges, or other fees at the time of redemption.
ii. Personal Use Only
Points, Rewards, and accounts are personal to each member. They may not be sold, transferred, assigned, or shared with others, nor used for any commercial purpose. You may only earn Points on items you personally purchase.
iii. Account Suspension/Termination
Blue Room reserves the right, in its sole discretion and without notice, to suspend or terminate any account or participation in BRRewards if it determines that:
the account is in violation of these Terms,
more than one account has been created per member, or
the account is being used in an unauthorized, deceptive, fraudulent, or unlawful manner.
All Points and Rewards in a terminated account are immediately void.
iv. Inactivity
If no Points are earned for a continuous period of two (2) years, Blue Room may, without notice, unregister or deactivate the account. All accumulated Points and Rewards will be void.
v. Expiration
If no purchase is made within six (6) months, all Points in the account automatically expire.
vi. Program Modification or Termination
Blue Room reserves the right, at its sole discretion, to modify, suspend, discontinue, or cancel the BRRewards program, in whole or in part, at any time and without prior notice. In such cases, all accumulated Points and Rewards will immediately become void and unenforceable. Members shall not be entitled to any form of compensation, damages, or other remedies as a result of such modification, suspension, or termination.
vii. Employee Exclusion
Employees of Mombasa Blue Room Ltd and their immediate family members (parents, step-parents, children, step-children, siblings, half-siblings, and spouses) are not eligible to participate in BRRewards.
9. PRIVACY STATEMENT
i. Please read our privacy policy here to understand in more detail how Blue Room collects, uses and discloses information about customers.
ii. Blue Room and its participants may offer BRRewards members early or extended access to special menu items or discounts. We do this by sending you promotional and marketing offers via email, SMS, Whatsapp, Push notifications or any digital medium that becomes available, or by physical mail.
iii. By joining the BRRewards Program, you agree to opt-in to receive promotional and marketing offers from Blue Room and may be required to provide a valid email, telephone and physical address in order to receive your special offers.
iv. Promotional and marketing offers may be sent from Blue Room on behalf of its partners or sponsors. These offers may be customized based on purchase behaviors and preferences. Offers may include periodic discounts on food, beverages and merchandise, or the opportunity to earn “bonus” Points. Offers may have certain restrictions including expiration dates and short, time-limited redemption periods.
v. Offers are personal to you and cannot be shared, copied or transferred. Read each offer carefully for specific details, expiration dates, limitations and restrictions, and to learn when bonus Points will be awarded to your account. Other communication may include birthday wishes, holiday wishes, communication of new information regarding Blue Room and its affiliations.
vi. You should not become a member of our loyalty program if you do not wish to receive such communication from Blue Room.
If the BRRewards program is discontinued, all points earned will be voided and the BRRewards program will be considered to have ended. Blue Room reserves the right to discontinue or modify BR Rewards at any time, at its sole discretion without informing the BRRewards members.
IF YOU PARTICIPATE IN THE BRREWARDS PROGRAM, YOU ARE AGREEING TO ALL THE TERMS LISTED ABOVE AND ON OUR WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE BR POINTS LOYALTY PROGRAM.
Feel free to contact us if you have more questions.
If you have any questions about this Policy or want to correct or update your information, please email us at:
info@blueroom.co.ke
You can also write to us or call at:
Mombasa Blue Room Ltd
Haile Selassie Rd
P.O. Box 80511-80100
Mombasa, Kenya
Tel: +254-731-786838
